Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. This email will include your order number, product details, and estimated delivery time.
Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain the shipping carrier details and a tracking number, allowing you to track the progress of your delivery directly on the carrier’s website.
2. Shipping Methods
We offer several shipping methods to ensure timely delivery:
Standard Shipping: Delivery within 5–7 business days.
Express Shipping: Delivery within 2–3 business days.
International Shipping: Delivery within 7–14 business days (depending on destination).
3. Order Processing Time
Orders are processed Monday to Friday (excluding holidays).
Orders placed before 2:00 PM (local time) will be processed and shipped on the same business day. Orders placed after 2:00 PM will be processed the following business day.
You will receive a confirmation email once your order is successfully processed.
4. Shipping Costs
Shipping costs are calculated at checkout and will be included in your order confirmation email.
The shipping cost depends on the selected shipping method and delivery location. International orders may have additional customs duties or taxes, which will be communicated in the confirmation email.
5. Delivery Tracking
After your order is shipped, you will receive an email with a tracking number. Use this to track your shipment’s status via the carrier’s website.
Any updates to your delivery status will also be sent to you via email.
6. Delays
If there are any delays in processing or delivery, you will be notified via email with updated shipping information and expected delivery times.
7. Missing or Damaged Packages
If your package is lost or damaged during delivery, please contact us via email within 7 days of receiving the shipping confirmation email.
We will assist in resolving the issue, offering either a replacement or a refund, depending on the situation.
8. International Orders
Customs Duties & Taxes: For international orders, customs duties and taxes may apply, which are the customer’s responsibility. These charges will be outlined in the shipping confirmation email.
Customs Clearance Delays: International shipments may experience delays due to customs procedures, and we will keep you informed via email in such cases.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team via email at:
